Evaluating Intercom Competitors? Learn More About Terminus Chat.

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Intercom is a leading software platform for chat. But if you’re interested in finding a chat solution, you might want to take a look at both Intercom and Intercom competitors.

Intercom bills itself as a business management solution, for the purposes of interacting directly with customers. It helps build customer relationships through conversation and supports the overall customer journey. This conversational relationship platform is intended to push customers further down the pipeline and the Intercom app is built to create a trouble-free and intuitive experience for the user.

What about Intercom pricing? Compared to some commercial Intercom competitors, Intercom pricing is very reasonable. The Intercom app Android and other platforms can be had for $39 a month for the startup tier. It can go up to as much as $1,000 a month for commercial use. There’s an Intercom app for iPhone and other platforms making it versatile, and the Intercom chat can be used in a platform-agnostic way supporting many clients.

Intercom shouldn’t be confused with a home Intercom app or a Bluetooth Intercom app, as it’s not an actual Intercom.

There are Intercom alternatives open source and many commercial, such as the comparison between Intercom vs. Drift. But the best way to determine whether the solution is right for you is to get an Intercom app download or the Intercom app for Windows and test it out. You may find that you need better support for an Intercom app iOS or that the recent Intercom pricing change makes it too high for you. Intercom app stores will also have other chat apps that you can use.

For commercial use, the Intercom starter is fairly robust, and Intercom users pricing fairly low. But there are a plethora of options out there when it comes to chat technologies and companies may want to explore each option before they commit to one. A chat is often going to be the very first interaction that an individual has with a business. It’s always critical for a business owner to make sure that customers are having good experiences when interacting with a business and that they feel listened to.

Today, chat apps are becoming so ubiquitous that many people simply expect a chat app to be there with a business. And because of that, it’s important for companies to have a customer-facing option when it comes to immediate communications. But there are other Intercom competitors out there, too, many of which have advanced and sophisticated platforms.

Drift

Drift is the main competitor of Intercom, which is why it’s important to compare Drift vs Intercom. There can be some confusion with Drift Fortnite and the Drift game because they do share keywords, but Drift itself is a chat platform, and the best way to search for information about it is to look for “Drift chat.” Drift chat has excellent reviews, robust product features, and solid customer support. It’s a competitor that is on par with Intercom, and those who are looking for chat software will want to compare the two in-depth.

Like Intercom, there’s many Drift alternatives. However, it does have straightforward pricing plans, with a free live chat, Premium, and Enterprise. The Premium and Enterprise tiers require that you connect with a customer service representative, but the free live chat is a straightforward way to test out the Drift app. And according to review sites, Drift careers are very fulfilling. A Drift synonym or definition might indicate “conversation drift” as an inspiration, which is something that chatbots in the past have not done well, but that advanced applications such as the Drift app can.

When it comes to Intercom vs Drift, a direct comparison can often be made, by trying out each demo.

One of the better features of the Drift chatbot not shared by Drift competitors is the Drift analytics system, which lets you see how people are interacting with the bot. If you’re interested in the Drift chatbot, you should get a Drift login and test out the free app before asking about Drift pricing. This will give you a better idea of the general Drift scent and brand before you commit to a purchase. However, there is significant overlap in the features of Drift vs Intercom, so you may also want to inquire about Intercom if the price of Drift is too high.

Freshchat Pricing

Freshchat is another main competitor of Intercom. This company started in 2010 as a way to improve customer service, following a negative customer service experience that left one of its founders frustrated. Freshchat reflects this ethos, concentrating on making customer interactions positive. Businesses can take a look at about a dozen wchat Freshchat platforms designed around web chat, Freshchat Android, and Freshchat iOS.

Freshchat pricing does vary because they have a multitude of platforms including the Freshchat CRM. This can also be beneficial for those who don’t just want the Freshchat web app but also more robust software. From the Freshchat login page, customers can go through a portal to manage all their apps. There are also integrations which makes it possible to use Freshchat WhatsApp and other popular applications.

For just messaging alone, about 100 agents can use Freshchat for free. This is an excellent introduction into the platform for those who are still deciding on what platform they want to use. There’s a $15 a month flat rate for small teams and the transparent pricing model goes all the way up to $69 for enterprises. Of course, many may be paying more than this because they may want to integrate other solutions with their chat platform.

The major benefit to Freshchat as an Intercom competitor is that it isn’t just a chat system but an all-in-one integrated ecosystem for the management of customers. For those who are looking to launch their customer management processes and to build a company fast, this can give them everything they need. That being said, the pricing may stack up depending on how many of the solutions the customer is using, and because of that there should be an apples-to-apples comparison of the Freshchat platform and any other solutions someone might use (such as Intercom + Salesforce).

Zendesk Login

Zendesk is another major competitor of Intercom. There are many businesses out there with a Zendesk login; it’s a popular company with a lot of staying power, and one of the Intercom alternatives that are best known. You can look for Intercom alternatives Reddit if you want to see some reviews of Zendesk, which are generally positive. Zendesk Chat is only one of the features that are provided within the full Zendesk suite.

There’s a free trial for those who want to try out this Intercom alternative and because Zendesk Chat is a large, enterprise company, you’re not going to see a lot of transparency in Zendesk pricing; you need to connect with them to get a pricing model built for you. Zendesk Support is known for being very good in itself, which means companies that need support will be able to get it. Zendesk training and a Zendesk tutorial is available; it’s an intuitive, easy to use system with quite a lot of documentation.

There are Zendesk alternative platforms that have lower pricing and a lower barrier to entry, but Zendesk does have some impressive features. It supports many industries, from entertainment to education. It has support and sales solutions, so it can support both teams. And use cases include remote support, self-service, omnichannel, help-desk, and sales CRM support. Overall, it’s one of the better and most trusted solutions.

However, because Zendesk is a large, enterprise solution, it should also be noted that it’s not going to be as affordable or cost-effective as some other options. Those who are just starting out might want to try out a demo of Zendesk before they commit to other options, but solutions like Intercom and Drift are still likely to be more affordable overall. This depends on the organization’s goals, of course, because the Zendesk Sales channel and Zendesk Sales CRM might actually boost sales for an organization to the extent that it is profitable to have it rather than not.

HelpCrunch Alternatives

HelpCrunch is another major competitor to Intercom, and the same HelpCrunch alternatives apply; Zendesk, Drift, etc., can all be considered to be direct competitors to HelpCrunch. HelpCrunch has a lot of documentation and is extremely easy to use, with the HelpCrunch knowledge base and HelpCrunch customer support. It’s less well-known than services such as Zendesk, Intercom, and Drift, but it’s still an excellent chat product on its own.

In terms of HelpCrunch pricing, it’s possible to get a HelpCrunch lifetime deal, but that’s not the way most people will purchase. Pricing is up to $15 a month and the platform boasts no hidden fees. It goes up to $20 a month for a more resource-intensive plan and enterprises should connect with HelpCrunch for pricing. HelpCrunch reviews indicate the platform is versatile and usable and that the pricing is fair.

With HelpCrunch vs Intercom, HelpCrunch’s primary benefit is simplicity. Its platform provides lead generation, customer engagement, customer support, and mobile support. Compared to Intercom, it says that it is three to five times more affordable, and that it supports all contacts and free migration. Unlimited contacts are not available in most chat platforms. The HelpCrunch Chatbot does have free migration, which means you can test it out and switch your platform to HelpCrunch integration easily.

HelpCrunch also compares itself favorably to Zendesk, by pointing out that not only does it have that free migration, but that it has a modern chat widget, and that it is again far more affordable. But because all these solutions tend to have free demos, it’s best to connect with all of them before you determine which solution is the best for you. All of them may have features that you need and want and some of their benefits may not actually matter for your needs.

The major advantage to HelpCrunch is the free migration system and the affordable pricing, especially compared to Zendesk pricing, which makes it possible to switch to HelpCrunch easily if you find that your current chat product is not fulfilling your needs. Otherwise, you may want to take a look at some of the other solutions, once you determine what features you need in your chat product.

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ITQlick Score:	81/100
ITQlick Rating:	(3.7/5)
Pricing:	6.6/10 - high cost
Category:	Marketing Automation ->Terminus ->Terminus pricing
Ranking:	Ranked 24 out of 107 Marketing Automation systems
Company:	Terminus Software
Pricing:	starts at $29 per user/month
Typical customers:	Small businesses and start ups
Platforms:	Desktop
Links:	Terminus review, Terminus alternatives

Shlomi Lavi / Sep 27, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Terminus's cost rating? (6.6/10)

When comparing Terminus to their competitors, on a scale between 1 to 10 Terminus is rated 6.6, which is more expensive than the average Marketing Automation software cost. Terminus offers few flexible plans to their customers, the basic cost of license starting from $29 per user/month, read the article below in order to calculate the total cost of ownership (TCO) which includes: customization, data migration, training, hardware, maintenance, updgrades, and more.
You can also leave your info with us to get a free custom quote with the break downs for your business needs.

Marketing Automation Software Price Ranges

Most marketing automation products in the market are priced on a monthly basis and mostly based on the number of user accounts, stored contacts, or on the number of sessions. However, the starting price points for most marketing automation products is in the range of $0 and $52 upwards per month. These are the price points for entry-level offerings from most vendors; hence, premium plans with more features will cost more.

In addition, different vendors target different organization sizes; hence, businesses can expect different price points, depending on the size of their organization.

• Small Businesses can expect to pay within the range of $4 to $20 for a marketing automation software per month. For example, GetResponse pricing starts from $15 per user monthly, PushAd pricing from around $5 per user monthly, and SENDER pricing from around $9 monthly.
• Medium-sized Businesses price points for a marketing automation software lies within the range of $20 to $55 monthly. For example, SaleNexus CRM and Automation pricing starts from around $46 per user monthly, while Notificare costs up to $29 per month. Another example is User.com, which starts from around $50 per month.
• Large-scale Businesses can expect payment within the range of $55 to $150 for a marketing automation software per month, although a few other products can go as high as $500 to $1,000 monthly. For example, Keap pricing starts from $79 per month, Pardot costs around $1,250 per user monthly, and BAZO pricing begins at $75 monthly based on the number of sessions. However, some vendors may request extra fees for onboarding of users and installation. Meanwhile, some vendors do not disclose their pricing so as to enable them to set different apt sizes that will fit the request from their customers.

Some vendors offer free versions for their Marketing Automation Software, with about 80-100 percent free access to all features depending on the policy of the vendor involved. For example, SMS Marketing Services, Freshmarketer, and Texting Base all have free offerings ideal for small businesses.

Most marketing automation apps for MacOS have prices that fall between $10 to $50 per month, based on the number of users, contacts, or usage. For example, Madgicx pricing starts from around $49 per month, BrightPod pricing begins from $29 per month, and QZZR costs around $20 per month. There are also apps with perpetual licenses; an example is Plumb5, which costs a one-time fee of $229.

What is the cost breakdown of Marketing Automation implementation?

What are the typical Marketing Automation pricing models?

There are primarily three common pricing models – Perpetual License, Subscription, and Commercial open source.

• Subscription/Software-As-A-Service: - Relevant for Terminus
  Under this pricing model, the system is accessed over the Internet, as opposed to installed on-premises. The payment is made either on a per user basis or subscription basis. Ideally, customers are required to pay a recurring monthly fee until a specific period for using the tool. Subscription pricing model is more common with Software-as-a-Service (SaaS) apps.
• Upfront cost for customization and integration is less compared to perpetual license cost because there is not much flexibility with SaaS systems in this area.
• Recurring cost is greater as customers are required to make monthly payments as subscription fee. Additionally customers using premium support services must pay an extra fee.
• All in all, the total cost of ownership in the both cases is almost the same and may span over a period of 7-10 years, though you may have to pay a higher perpetual license fee upfront. The total cost may vary from starter to mid range to enterprise level apps in both cases.
• Perpetual license: - Relevant for Terminus
  A common pricing model for on-premise applications, perpetual license requires a customer to pay an upfront sum to own the tool or other intellectual property on-premises for a fixed term.
• Upfront cost involves the fee for installation, customization, integration with existing systems, besides perpetual license fee.
• Recurring cost is low in this pricing model and may include cost for updates, maintenance, upgrades, and patches. Some vendors do offer premium support services, which come for an extra price.
• Commercial open source: Not relevant for Terminus
  The customer can acquire the system free of cost without having to incur any upfront license fee. As a customer, you’re solely responsible for the ongoing maintenance, upgrading, customization, and troubleshooting of the application to meet your specific needs. You are on your own for providing end-user support, since you are not locked in with a vendor-supplied system solution.

How much it would cost to customize Terminus? (and is it relevant)

If you need specific features in your system catering to your specific business requirements, the vendor will charge customization cost, depending on your needs and feature requirement. Ideally customization cost is more complex to calculate compared to licensing cost.
Some apps allow you to easily combine data from multiple sources, without any complicated query requirements, while some others can be embedded into different applications to provide enhanced reporting. If you seek products that support customizable dashboards and predictive analysis to identity possible trends and facilitate decision making, you may have to pay higher for all the customization features.
Additionally, the following factors may affect the cost of customization:

• User interface changes
• Configurable dashboards
• Data elements required for tracking
• Forms to collect additional data
• Dashboard, management and operational reports that are needed.
• Workflows and how complex they are.
• Forms to collect additional data.

Here are some questions to answer: How much customization is needed? How many system you want to integrate to? Does your company work like industry standars or has it's own customize processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

• Minimal customization - integrate with 1-2 systems: $2,500
• Standard customization - integrate with 3-5 systems: $10,000
• Fully customized system - integrate with more than 5 systems: $25,000

Cost of data migration when migrating to Terminus? Relevant for Terminus

Most companies opt for data migration services from a vendor, which raises the cost of product ownership. If you choose to transfer data on your own, you can avoid paying the cost of data migration.
Data migration cost depends on the amount of data to be transferred, your current software, availability of migration tools, complexity of data, and gaps between the existing system and the new system.
If your data is stored in excel spreadsheets, then it may incur you a lot of time and money to migrate data from excel.
By involving a business services provider in data migration, you are asking them to offer additional services, for which you may have to pay extra.

As a rule of thumb the cost of data migration depents on how many records you want to migrate. Records can include number of Customers, invoices, financial transactions, products, versions, etc. Here is a list you can use as a rule of thumb:

• 1,000 records: $500
• 10,000 records: $2,500
• 100,000 records: $10,000
• 1,000,000+ records: $25,000

What is the cost of training for Terminus? Relevant for Terminus

As a buyer, you are required to pay extra for in-person training, though some vendors offer web-based solutions as part of the package. the cost may involve end-user training, video/self, group, department, and train the super users.
The cost is mainly derived from the approach that you select for your organization:

• End-user training
• Group/Department
• Video /self
• Train the trainer/super user

Here are some questions to answer: How many groups (different departments, usages, type of users) are needed?

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In order to calculate the cost you can use the following estimates:

• 1-2 Sessions: $500
• 3-4 Sessions: $1,500
• 5-7 Sessions: $2,500
• 8-10 Sessions: $5,000

How Terminus pricing compared to alternarive Marketing Automation solutions?

The two main competitors of Terminus software include Amplifr and Prezly. Amplifr software is a cloud-based Social Media Scheduling & Analytics solution that targets businesses, media companies, digital agencies, and professionals while Terminus software is a cloud-based, account-based marketing platform that targets B2B marketers.
Terminus is a product of Terminus Software whereas Amplifr is a product of Amplifr Company. Amplifir offers Online, Business Hours, and 24/7 (Live Rep) but in comparison, Terminus provides Business Hours and Online support.

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Training in Terminus is through documentation while in Amplifir; training is through Documentation, Webinars, and Live Online channels. Prezly software is an all-in-one cloud-based public relations management solution that features built-in content publisher, contact manager, and more but in comparison, Terminus software is a cloud-based, account-based marketing platform that targets B2B marketers.
Terminus offers documentation form of training whereas Prezly provides Documentation, Webinars, Live online, and In-Person training. Prezly is a product of Prezly Company based in Belgium, but in contrast, Terminus is a product of Terminus software in the US. Both offers Online and Business Hours support, but also, Prezly offers 24/7 (Live Rep).

Terminus Pricing

How can the team at ITQlick help?

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The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get a detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

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Author

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Terminus Software

Shlomi Lavi

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.