Vsee App For Laptop

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Get the care you need without leaving home.

VSee Messenger Login. Forgot Password. If you’re a Provider looking for VSee Clinic login, click here - If you’re a Patient. VSee is the only system that allows you to use your existing laptop or computer to stream USB peripheral images (otoscope, ultrasound, EKG, etc.) while still seeing patients’ faces. Far-end PTZ camera control Remote physicians can control a Pan-Tilt-Zoom (PTZ) camera at the patient’s end to get clear close-ups for telestroke and remote exams. Get VSee from App Store Important: After installing VSee, do not launch it. Come back to this page to proceed. If you have installed VSee, you may proceed to consultation now. Proceed to Consultation × Welcome to 's Waiting Room If.

We're here to help you get the care you need, when you need it. Many of our providers offer virtual visit appointments.

Thank you for choosing The Everett Clinic and for using our video visit feature. Virtual care waiting rooms are for patients who already have a scheduled appointment. To schedule a virtual care visit or to talk about your care, call 1-425-257-1400, or find care near you.

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Mobile devices

Find video visit instructions for your mobile phone.

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Computers and tablets

Find video visit instructions for your computer or tablet.

Virtual visits on mobile

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Learn how to set up and use VSee on your smartphone.

How to set up VSee on your smartphone


My name is Ginny

I work for Optum and I help patients and providers set up VSee for video visits.

Today I am going to walk you through downloading and setting up VSee Clinic on your mobile device.

This is to prepare you for your video visit with your clinic.

A video visit, sometimes referred to as telehealth, is an online video appointment with your provider.

You can see your provider through your own device without coming in to the clinic.

VSee is the secure video technology that your clinic uses so you could have a video visit with your health care provider.

To get started we recommend you join the visit ten minutes in advance.

So prior to your scheduled visit download the app

That's the first thing that a patient needs to do.

The app can be downloaded by going to the app store on your mobile device

And searching for VSee Clinic.

The first step is to download and install the Vsee Clinic app which is free.

Be sure to download VSee Clinic, not other VSee apps such as VSee Messenger or VSee Waiting Room.

The first time you download the app you will be asked to enable notifications

Click Allow.

There are two ways to join a visit with VSee.

If you were sent an email invitation from VSee

With a link to the VSee appointment you can click in that email to proceed.

If you were given a room code by your clinic

Basically a password for the provider you are seeing

Click I have my provider's room code to proceed.

Then you'll be asked to use a room code that you should've been given by your clinic.

I'm going to use in this example a test room code or basically a password called optumtest.

Again, that room code should've been given to you by your clinic.

Laptop

Then you'll be taken to enter some intake questions.

Enter your first name

Your last name

Date of birth

Phone number

Reason for your visit

Whether this is your first visit with us

Review our consent form to participate in this telemedicine consultation

And then click Enter Waiting Room.

Then you'll be taken to another screen with information for your visit.

You can review this information and then click Enter Waiting Room.

Then the first time you download the app

You'll be asked to allow access for your microphone and camera.

Click OK for both prompts.

If you click Don't Allow the video visit will not work.

If you accidentally press Don't Allow you should go into your device's settings

To then allow access for your microphone and camera.

Last, the video call will launch.

Your provider will join the visit shortly.

If you have questions about setup of VSee or run into trouble with VSee

You could call our Optum Patient Support Line at 844-852-9225

For a representative to assist you.

If you have questions about your visit

Or other questions specific to your care plan

Please contact your clinic.

Virtual visits on your computer

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Learn how to set up and use VSee on your desktop or laptop.

How to set up VSee on your computer

My name is Ginny

I work for Optum and I help patients and providers set up VSee for video visits.

Today I'm going to walk you through downloading and setting up VSee Clinic on your computer.

This is to prepare you for your video visit with your clinic.

A video visit, sometimes referred to as telehealth, is an online video appointment with your provider.

You can see your provider through your own device without coming in to the clinic.

VSee is the secure technology that your clinic uses so you can have a video visit with your health care provider.

To get started we recommend you join the visit ten minutes in advance.

But perhaps for setting up VSee on your computer

You set it up with more time.

What you need is a computer with a webcam or built-in camera

A headset or built-in microphone, speakers

Internet access, and the latest version of your internet browser.

Google Chrome is recommended

But Firefox or Safari can work as well.

Before starting, close other video conferencing tools such as Zoom, Webex, Skype or FaceTime.

Enter the unique web address for your clinic prior to your appointment start time.

You should get that unique web address from your clinic when you schedule your appointment.

I'm going to use a test clinic web address, just so you know.

You'll be taken to your clinic's VSee waiting room page.

Click Enter Waiting Room.

You'll be taken to an intake form with information to fill out before your visit.

Type in your name

Your date of birth

Your phone

Your chief complaint which is optional

If this is your first visit with us

Review the consent form for your clinic by clicking on the blue hyperlink

And then click I give my consent

And click Continue.

If this is your first visit click on click here to install VSee

If you've installed VSee you may proceed to the consultation.

By clicking proceed to consultation.

This is my first visit so I'm going to click here to install VSee.

Vsee

Follow the steps to install the VSee icon.

Click on the VSee file that just downloaded

Download

At the bottom of your web browser.

If prompted, click Run to install the application.

Then click OK to complete the installation.

If prompted, click Always run on this site at the top of your web browser to enable the required plugin

And then click Next.

You'll be asked to check your audio and video settings.

You can start that by starting test.

You'll be asked to open VSee.

You'll be asked to review VSee's privacy and terms.

Once you've reviewed that, click I Agree.

Then you'll be asked to setup your webcam

Do you see yourself? Click Yes.

You'll be asked to test your speaker volume

So you can click on this button to play test sound.

Do you hear the ringtone? If so, click Yes.

Then you'll be asked to test your microphone.

Do you see the mic turning red? Click Yes.

Once setup is complete, click Done.

Then you'll pop-up on the screen

And your provider will be joining you shortly.

When the visit is over you can end the visit by clicking on that red call button.

At the end of the visit be sure to exit the waiting room by clicking on this orange button here.

And that's the end of the visit.

If you have questions about setup of VSee or run into trouble with VSee

You could call our Optum Patient Support Line at 844-852-9225

For a representative to assist you.

If you have questions about your visit

Or other questions specific to your care plan

Please contact your clinic.

How to get started

  • With VSee, you can have a virtual visit appointment with your provider from the comfort of your home. You can use online video to see and speak with each other.

    Go the to VSee help center for more info.

    • Close all applications on your smartphone, computer or tablet before starting your visit.
    • Close all other browser tabs.
    • Log out of all social media accounts (Facebook, Twitter, WhatsApp, Instagram).
    • Disable Bluetooth.

Frequently asked questions

  • OR

  • The cost is the same as an appointment in our clinic. Check your health plan for specific coverage details.

  • We want to make sure we’re taking great care of you and meeting your health care needs, especially given the concerns and demands of the coronavirus disease 2019 (COVID-19).

  • Yes, you will still get reminders through your patient portal. The reminders include instruction reminders.

  • No, your provider cannot receive chat messages. Support staff may use chat to give you information about your appointment time. If you are interested in messaging your provider online, please sign up for a MyChart account.

  • The amount of data used during a virtual care appointment shouldn't be very much. Many cell phone carriers are changing data plans during this time. Please check with your cell phone carrier if you have questions about data usage.

  • For additional help with VSee, call our Optum patient support line at 1-844-852-9225 for a representative to assist you.

  • OR

Learn more about COVID-19, ways to protect yourself and get answers to frequently asked questions.

Find your provider

Vsee Clinic App For Laptop

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Frequently Asked Questions (FAQs)

I can’t find my doctor or provider in the directory. What do I do?

If you need VSee Messenger app, please go to the next question “My provider asked me to download VSee” for download links and instructions.

Otherwise, please contact our support team with your provider’s full name.

You may also want to ask your provider to re-send you a visit invite via email or SMS (remember to check your junk mailbox in case the invite landed there).

Download vsee free

My provider asked me to download VSee

Your provider is most likely referring to our VSee Messenger video chat app. Download the app by choosing your link option below:

  • Not available on Linux or Chromebooks

To connect with your provider, you may need to add them as a contact. Here is a step-by-step guide or watch the following 1-min video below:

If you know you need the VSee Clinic for Patients mobile app. Please choose below to download:

How do I sign up for a VSee Messenger account?

You may sign up for an account here: https://my.vsee.com/signup

What’s my VSee username/ID and password?

Your VSee username is the email address you used when you signed up for an account.

In case you forgot your password, you may reset it here.

How do I log in?

For VSee Messenger users, please visit this link for a step-by-step guide.

For VSee Clinic (Waiting Room) users, go to your provider’s clinic URL and click the Login button on the upper right corner of your window.

If you are using the VSee Clinic mobile app, log in using your registered email and password.

Do I need to pay to use VSee?

App

Patients do NOT need to pay for anything when downloading/using our apps. Please be advised that consultation fees are different for each provider. You will need to contact your provider directly regarding their fees.

If you are being redirected to a payment page when you download the app, please contact our support team.

I have a room code but I want to use a laptop for my visit.

VSee Clinic room codes can only be used with the VSee Clinic mobile app. If you wish to use your laptop for your video visit, you will need to get your provider’s Clinic URL. Your provider will usually send it to you via email or SMS. It will look like:

provider-name.vsee.me/u/my-provider

Simply click the link or type it into your browser to go to their virtual clinic.

My audio and video are not working. What do I do?

1. For VSee Messenger, you may

  • Run a guided audio/video check here or
  • Follow manual instructions in this link.

2. For VSee Clinic,

  • Run a guided computer/device check here or
  • Follow this step by step guide.

If you are still having problems with your camera, mic or speaker, contact us at help@vsee.com

What Is Vsee App

I’m using Chromebook. Where can I download VSee App?

You do not need to download VSee if you are using a Chromebook*. Simply go to your provider’s Clinic URL by clicking (or cutting and pasting) the link you were sent. Be sure to use Chrome.

Please see our current system requirements and specifications here.

*If your provider wants you to download VSee Messenger, VSee currently does not support Chromebook (Chrome OS) or Linux devices.

I have the app on my phone but I want to use my laptop for the telehealth visit. Is that possible?

Yes.

1. For existing VSee Messenger users, you just need to download VSee Messenger using the following link and follow setup instructions:

2. For VSee Clinic (Waiting Room) users, you just need your provider’s Clinic URL that looks like this:

provider-name.vsee.me/u/provider-name

Click the link or type it in your browser to go to their virtual clinic and click “Enter Waiting Room”

There is no need to sign up for a different account in either case. You just need to input the same username (your email address) and password you are using for your mobile apps.

For more information, please check these documents for common questions and troubleshooting tips.

If you still need don’t know what to do, please contact our support desk and we will help you to get started.

VSee Messenger
1-Min Tutorials (PC)

Direct links below: